All purchases on MyRialta.com are subject to the terms and conditions of sale that are noted on our parent website, busdepot.com. Please feel free to email us at sales@myrialta.com or sales@busdepot.com if you have any questions or need assistance with a return or exchange.
New, uninstalled items in original packaging can be returned within 30 days for a refund, exchange, or store credit, minus shipping charges. A 10% restocking fee is charged on returns if a refund is requested, but not if you request an exchange or store credit. No returns on electrical items, installed or used parts or items, special orders, opened multi-piece seal or gasket kits, items that are sold by the foot/yard/meter and are cut to order, or made-to-order or built-to-order items. All parts must be received in new, resellable condition, in their original packaging, just as originally sent. Please do not mark the packaging directly, but instead affix a shipping label to it, or better yet place it inside another box. Please note that we do not refund or reimburse shipping on returns of non-defective product.
If a part is damaged or defective upon receipt or we shipped the incorrect item due to our error, notify us within seven days of receipt and we’ll replace it (or refund at our option). The restocking fee is waived in those cases, and we will either send you a prepaid return label or issue a credit or refund for the return shipping cost based on standard published UPS ground or mail rates.
Always call or e-mail for a return authorization (RA) number before sending a return, and remember to enclose a note saying who you are and why you’re returning the item. Please pack the return carefully and keep your shipping receipt so you can track the package in case it is lost. Please note that some shipping methods automatically include insurance and some don’t (and the limits may vary), so ask the carrier and consider optional insurance if not. The insurance protects you in case your package is lost or damaged on its way back to us; otherwise it would be at your risk. Please allow 3-5 weeks for us to process returns.